Description
ITC Business Applications Lead - Contract (28x28 Rotation) - IraqREQUIRED:- ITC Business Applications Lead to have a proven track record in Application maintenance & service delivery. Understanding of diverse, multicultural work environment (Middle East exp. preferable). Strong analytical skills. Procure-to-Pay applications (Maximo). Financial & Accounting Systems (SUN Financials). Invoicing Applications (Filenet preferred). Reporting Applications (Business Objects). SharePoint. Oracle & SQL databases. .NET technologies developing custom applications.
- Lead the team providing daily direction to support & delivery activity against agreed priorities. Coach & develop staff through on the job training & progression of formal training, managing, maintaining & deliver the team training plan, promoting personal development in line with HR policy
- Lead activities to recover from incidents & completing subsequent problem management & Root Cause Analysis.
- Produce & update application roadmaps including upgrade paths & end of sale/end of support information.
- Manage the implementation of project & activity, drafting SoR, monitoring progress, identifying key issues & risks. Take proactive remediation steps when required. Provide a structured weekly report that monitor progress, Incidents, Projects, Key Activity & Management Information
- Agree, document & test standard operating procedure & ensure these are scheduled & completed as required.
- Work within applications, other ITC teams & vendors to develop, deploy, monitor, maintain, upgrade, provide data management, systems integration & application maintenance. Support other ITC teams with their solution design & project implementation
- Provide budgetary forecast for business case justifications & cost/benefit analyses for IT spending & initiatives.
- Manage ITC Invoice Technical Approval & Value of Work Done. Monitor & manage contract & license termination dates & manage renewal process.
- Keep key documentation up to date to including supported applications, access control, CMDB & change requests
- Ensure security vulnerabilities are assessed & appropriate action taken. Manage the end to end Release & Deployment process ensuring patching & hotfixes are applied as appropriate, keeping versions per the agreed roadmap. Use appropriate tools to monitor & manage applications reporting on capacity, performance & optimisation, taking remediation action as necessary.
- Assist with the procurement process for new contracts drafting SoR, SoW & Technical Questions, being part of a Technical Evaluation Team's.
- Work closely with the Back Office, Telecommunications & Service Desk Teams to ensure effective customer support to the business, sharing information & knowledge wherever possible through process, dialogue, collaborative working. Assist with defining & maintaining applications related portion of the DR plans, ensuring they are tested on a regular basis.
- Identify & progress continuous service improvement activities. Identify risks to service delivery, recommend options to address risks & execute approved options.
Desirable: ITIL V3 foundation & at least 1 ITIL Intermediate certification, preferably V3 Service Operations. Exp. managing projects. Microsoft Technology Associate - Developer & Database. Knowledge of network infrastructure components
ITC Business Applications Lead - Contract (28x28 Rotation) - Iraq
Flights, accommodation, in-country Tax & Visa's paid for.
Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.