Client Service Representative

Kent  ‐ Onsite
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Description

Client Service Representative

Bromley

6 months

Bank of America Merrill Lynch is currently seeking to recruit a Client Service Representative to work as part of their team based in Bromley.

As a Client Service Representative your main responsibilities will involve:

  • Supporting client's treasury accounts
  • Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
  • Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service
  • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
  • Working independently with strong organisational skills to overcome challenges with requests and ensures our client's needs are satisfied
  • Employing polished verbal and written communications to constantly keep our client and sales partners informed
  • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process

As a Client Service Representative you'll need:

  • A broad understanding of cash and treasury management products
  • Knowledge of STP formatting of local and cross border transactions (to facilitate high STP rates) to support clients with understanding requirements
  • Knowledge of liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes.
  • Prior experience gained within financial services or investment banking
  • The ability to demonstrate strong experience in client facing roles, preferably within a similar client servicing function
  • The ability to travel as required to meet client needs

Nice to have:
* Fluency in French, Italian, Spanish or German as well as English (written, reading and speaking

If you wish to apply for the above position, please email me directly at or call me.

Pontoon is a global HR outsourcing company specializing in improving an organization's talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon's approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.

Start date
ASAP
Duration
6 months
From
Pontoon
Published at
25.07.2017
Project ID:
1386519
Contract type
Freelance
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