Description
Job Title: Resource Manager
Job type: Contract
Location: Bracknell
Day Rate: c£300.00
Contract Length: 3 months minimum
My Client one of the worlds finest Application Monitoring companies is looking for a contract resource manager to join their busy office in Bracknell.
To be a successful Resource Manager for Customer Success , you must have 5+ years of related resource management experience within a large, global services organisation or pure-play professional services company.
Additionally, you should have:
Experience problem solving with multiple stakeholders
Strong negotiation and mediation skills
Expert level PSA tool experience
Intermediate level SalesForce skills (or other resourcing / PM tool) including reporting, dashboards, cross referencing, and opportunity management. SalesForce / FinancialForce experience preferred.
3+ years of project experience and strong knowledge of project management methodology.
Demonstrated ability to execute on multiple projects in demanding timelines.
Demonstrated ability to work cross-functionally in a fast-paced and growing environment.
Excellent communication and negotiation skills.
Educated to Bachelor / Master Degree level preferred
About the Role
As a Resource Manager, you will be responsible for providing resource allocation on billable projects to ensure optimal utilisation.
Other responsibilities include:
Supporting and adhering to the approved resourcing processes.
Maintaining an accurate list in PSA system of all available staff; working closely with management to ensure data is accurate
Reviewing PSA list of open resource requests for detail accuracy; following agreed processes to fulfill requests per local operational-level agreements
Work with Project Management Office (PMO) to understand near-term and strategic resourcing demands
Proactively driving utilisation by negotiating project schedules, sharing plans, and using other creative staffing techniques
Working with partners / partner resources; ensuring all contractor POs are in place, including renewals, before project work commences
Ensuring all approvals/visas and process is followed for global resourcing.
Build winning stories around successful resource fulfilment requests to demonstrate value and influence future staffing decisions.