Description
The BSS S&CS systems consist of all IT applications that are used to support the companies business processes:
*Customer management
*Appointments & ticketing
*Communications
*Credit check
*Fraud management
*Contact center
*Call routing
*IVR
*Product management
*Product holding
*Best offer
*Order management
*Order intake
*Order confirmation
*OMS & troubleshooting
*Cooperation with other teams to realize projects End-to-End
*Online team - Customer facing web applications & apps
*BSS Rating & Billing team: pre-billing, post-billing, Real Time rating for mobile and fixed
*OSS team: technical order management & fulfillment
Mandatory requirements:
*Proven experience in contact center domain and Back End integrations
*Thorough understanding of technologies used in call routing and contact center applications
*Knowledge of Avaya, Genesys or Sonus is a plus
*Can advise on architecture for call routing and contact center applications in a corporate environment
*Can take the lead in the analysis phase for large projects (MD)
*Can perform functional analysis for small to large projects
Language requirement:
*Fluent spoken and written English is a must
*NL or FR is a plus
Capital International Staffing Ltd is acting as an Employment Business in relation to this vacancy.