Global Deployment Lead (ServiceNow) (m/f)

Job type:
12 MM+
Hays AG
the canton of Aargau
flag_no Switzerland
project ID:

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For our client a pharmaceutical company we are looking for a
Global Deployment Lead (ServiceNow) (m/f)

Reference: en
Start: 09/17
Duration: 12 MM+
Place: in the canton of Aargau
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen

Your tasks:
  • Total accountability for serving as the key liaison between the Data Migration Lead, OCM Lead, Training Lead, Workstream Delivery Leads, Regional Deployment Leads, and the Global Project Manager
  • Responsible for successful rollout of the new solution in Europe, Americas, and Asia-Pacific
  • Develop and manage a detailed deployment plan/playbook of exceptional quality to ensure on time and orderly delivery of the new solution in each region
  • Maintaining global process standardization throughout the entirety of the project
  • The IT services and processes within the scope of this position include ServiceNow Core Platform, Configuration Management, Change Management, Incident Management, Request Management, Problem Management, Knowledge Management, IT User Portal, Major Incident Management, Reporting, Service Model (CMDB), Interface Integration, Data Migration, OCM.

Your qualifications
  • Project management experience within an IT organization (+7 years)
  • PM background in ITSM for Pharma, area or experience in similar ITSM projects (e.g SAP, Salesforce - hands-on experience very important)
  • Experience in deployments of larger applications
  • Knowledge in ITSM configuration and change management
  • Familiarity with ITSM processes / tools and their usage
  • Very strong collaboration, communication and personal skills
  • Demonstrated leadership skills
  • Experience in working virtually (across different time zones)

- Project manager

Keywords: Projektleiter