Description
Customer Insight Manager
Newark, NJ
11 month contract
$60-70/hr
Our client serves millions of customers in the production of digital audio content.
Job Overview
This position offers the right candidate the opportunity to make a big and immediate impact in the Channels Insight & Intelligence team. The team is a new addition to the Business Intelligence unit and is seeking to both align with other BI units and also break new ground in combining the value of both primary research and big data (in-app and listening behavioral data) to help successfully launch and grow this short-form service.
The Senior Customer Insight Manager needs an independent, analytical self-starter to take a leading role in supporting Channels Insight activities (such as generating and delivering survey insights, reviewing listening data, and overseeing the online panel experience for members). This candidate will be expected to represent the voice of Customer Insight & Intelligence in meetings with the content, product, and marketing teams and ensure that the team is aligned to create the best approach to address all key business questions.
Sharp problem solving skills, experience with online survey platforms, proven track record of presenting results in an easy-to-follow and actionable way, and a keen understanding of how to make online surveys a positive and rewarding experience for customers are keys to the success of this position.
Key Accountabilities
Field and administer online surveys for content testing and other aspects of the business.
Analyze data, prepare reports and present results that synthesize survey data & listening data to help ensure the voice of the customer is infused into all products and services
To share panel management responsibilities for online customer panel and to help create a consistently enjoyable and rewarding survey experience
Maintain a deep understanding of business drivers and an innate grasp of business metric definitions.
As part of the Business Intelligence unit, ensure all customer insight activities maximize all of the unit's capabilities to create the best and most robust approaches to solve key business questions
Leverage reporting knowledge to extract targeted datasets from survey data and listening data and to distil insights into the business with clear communications to management
Key Deliverables
Lead content pilot testing studies - from start to finish
Lead product testing studies to inform future enhancements
Review US Originals Performance metrics and prepare presentations and reports
Partner with agencies on custom research projects for US Channels
Basic Qualifications
Bachelor's Degree in Social Sciences, Statistics, or similar
Passion for customer insight and analysis
Experienced at analytical data manipulation on large databases
Strong research, analytical/decision making and problem solving skills
Strong verbal and written communication skills; ability to effectively communicate complex technical concepts and ideas in a non-technical, simple manner across all levels of the organization
Resourceful self-starter with an independent attitude, focus on excellence, and attention to detail
Ability to operate in a high-energy, high-intensity and rapidly evolving environment
Solid organizational and project management skills are also required along with the ability to work with cross functional teams under aggressive deadlines
Working knowledge of database software, Excel, and basic knowledge of SQL and Business Intelligence tools
Minimum of 5 years, Preferred 7+ years' experience
Preferred Qualifications
Experience with online survey platforms, statistical analysis, and Business Intelligence tools
For immediate consideration, please forward your resume (see below)