Description
*Client Services Administrator, Global Asset Management Bank, Edinburgh, 12 month contract*
Asset Management Custodial Bank requires a Client Services Administrator, to join their team in Edinburgh on an initial 12 month contract.
To support the business purpose of powering global investments to help our clients succeed, EMEA Transfer Agency (TA) provides outsourced administration services for a range of investment products on behalf of investment management companies. UKTA service model is designed to deliver a high quality client experience via a holistic Client Service Team (CST) incorporating all dealing functions, investor servicing (including distributions), cash management oversight and investor/client contact. This service is executed in line with Service Level Agreements and all applicable regulations/corporate policies.
Key responsibilities:
>Take ownership of answering, investigating and resolving all enquiries or complaints received via all channels (email, post, telephone, web) within agreed service levels and focusing on customer outcomes
>Collaborate positively with colleagues across TA to facilitate responses and manage personal workload effectively.
>Maintain your working knowledge of all products and procedures
>Demonstrate consistent levels of accuracy.
>Participate in projects at the discretion of management
>To support wider TA and CST you will be required to cross-train to perform additional duties/tasks.
>Take accountability for your development and undertake training/coaching identified to support delivery of high level of client service.
>Demonstrate you understand our culture and display our shared values (Client Focus, Integrity, Teamwork and Excellence) and the application of TCF.
>Demonstrate personal responsibility for proactively mitigating risk by escalating and resolving concerns/incidents in line with BNY Mellon Escalation Guidelines and TA Incident Escalation and Management process.
Skills:
Financial services experience
Transfer Agency background
Good system knowledge
Excellent communication skills (verbal and written)
Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.