Description
Sales Operations Analyst/Maidenhead/12 Months Contract/26 to 33 GBP (Per Hour)
Job Role Summary:
- Reporting into the Senior Sales Operations Manager
- Periodic and adhoc sales reporting from CRM system to all FSF teams.
- Providing first class customer service to external customers dialling in through the Sales Support line.
- Operational support for the FSF, training and wholesale function.
- Analytics support for Pharmacy, Dental & Nicorette Rx Management. Also includes marketing and IT on an adhoc basis.
- Maintenance of Pharmacy website - updating pages and brining in improvements to the website
Key responsibilities include:
- Support external customers with order taking, product information and uplifts.
- Ensure transfer orders to wholesalers are delivered on time and in full, this includes following orders end to end where system errors occur.
- Weekly & cycle tracking and reporting of Pharmacy & Dental sales force KPI's and targets
- Monthly IMS sales reporting for Pharmacy & Nicorette Rx FSF teams.
- Ensure compliance and integrity of CRM sales data used by Sales Management.
Essential Qualification/Experience/Skills
- Experienced university graduate with a Maths, Science or IT related degree.
- Must have a high level of numeracy and can demonstrate strong IT skills especially in Excel and preferably Access
- Previous experience in a similar administrative or analyst role, effectively supporting a wide group of individuals with differing needs.
- A self-starter with a proven ability to prioritise and work to deadlines/project manage, while working in a complex environment and across functional boundaries
- Enjoys working as part of a team but can also work effectively under own initiative
- Previous telephone based customer service or sales experience required
- Demonstration of understanding of the following market places, GP, Hospitals, Pharmacy Dental and grocery.
- Experience of at least 1 analytics role (Pharmacy/GP/Hospital)
- Knowledge and experience with IMS, Cegedim, Binleys data & services preferred.
- Previous usage and knowledge of CRM systems
The Company
Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886.
If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.