Description
Service Manager (French Speaking - Incident Management)
I have a great opportunity in an exotic location for a Service Manager (French Speaking - Incident Management) for a 6 month rolling contract. This is an urgent requirement with a quick start for the right Service Manager (French Speaking - Incident Management).
THE PROJECT:
The Service Manager (French Speaking - Incident Management) will be responsible for managing the Active Directory, Access Management, Data Migration, Space Management. Will be responsible to ensure that everything is compliant by performing Volumetric report AD report (settlement) Security Report (ACL) Space analysis report Listing GID.
The Service Manager (French Speaking - Incident Management) will be responsible for:
- Creating a group Deleting groups Group editing Group stand (nesting)
- Audit AD/share Appropriation of space Formalization/mapping of the need Reorganization of space Moving data Restricted access Integrity check Operation Report Delete source folder
- Audit AD/share Formalization/mapping of the need Structure creation OR Creations of groups Delegation OR Group stand Report of the operation Changing access Access to support and elearning (WAT Community)
- Volumetric report AD report (settlement) Security Report (ACL) Space analysis report Listing GID
- Documentation management
- Workshop/presentation
- SHIFT tuto elearning (WAT)
- Template reorganization (excel)
- Template monthly report (excel)
- Template data management (MSC)
- Audit Scripts (PS)
- Reorganization Scripts (PS)
- Scripts GID listing (PS)
- Reporting Scripts AD (VBA, VBS)
- Migration Scripts (PS, VBS)
- DDS Approvals
- Management of SNOW support groups + support
- DS management (modelling)
The Service Manager (French Speaking - Incident Management) will have the following skills/experience:
- Fluent English and French language knowledge
- Working knowledge/experience in supporting operations and interacting with customer/user/vendors related to the Problem Management Policy and Processes
- Should have the knowledge of Multi-vendor environment - should be min 4-5 years experienced in the given area
- Should be aware of the Incident Management life cycle and be in position to create the KEDB
- Must have hands of Residual risk analysis and Trend Analysis to locate the frequent problem areas
- Must know the handshake between Change, Asset and INC process, should suggest during the Crisis call and CAB so as to how to minimize the Risk
- Good monitoring, communication, coordination, analytical, documentation skills
- Experience in using MS Office applications (Word, Excel, PowerPoint, etc.), ITSM tool (Service Now), SharePoint.
- Experience in continuous improvement projects. Ability to identify gaps in process and operations and recommend improvements to customer
- Understanding of the importance of quality and focuses to meet and exceed customer satisfaction
- Understanding of global culture and ability to work with diverse teams
- Self-motivated, flexible and driven to achieve superior results
Advantages:
- Has knowledge on ITIL concepts/ITIL Foundation Certification and ITIL Intermediate Service Operations
If you have the required experience and are interested in applying with a quick start, kindly send your latest CV to apply. Interviews are taking place now!