Description
Position in the Customer Success team
The Customer Success Manager (CSM) will be the primary contact for a base of accounts to ensure the service is successfully deployed, then to drive adoption, up-sell/cross-sell accounts, ensure customer retention and to manage/reduce churn. The Customer Success Manager will work closely with Sales and other teams in providing a high level of service to the customer and to understand their business.
Overall Responsibilities
. Manage the deployment of the company's Cloud Collaboration products and services
. Managing base of accounts with focus on these KPIs: Net Retention, Upsell/cross-sell.
. Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
. Maintain consistent and effective pro-active communication with the assigned account base
Desired Qualifications & Experience
. Experience in a customer facing position or recent graduate.
. Prioritising and driving multiple objectives related to growing customer base
. Ability to present and communicate to various levels within customer's organisation
. Exceptional organisational, written and verbal communication skills.
Technical aptitude:
understanding what we sell and best practices for using. Strong ability to work in a team environment. Self-starter: must possess the ability to manage day-to-day work with minimal supervision. Well organised and articulate; must be able to prioritise and execute effectively in a fast-paced environment.
~ MUST HAVE LANGUAGES ~.
Native/fluent German speaker.
Native/fluent French speaker.
Native/fluent Italian speaker, fluency in English required.
Additional languages, such as Spanish are a plus.
TEKsystems is acting as an Employment Business in relation to this vacancy.