Description
My client is currently in exclusive discussion with a significant Asset Manager to acquire his/her fund services activities. A continuity of IT services will be provided to customer for 2 years after closing of the deal.
They are looking for a senior consultant for an assignment to lead the drafting of the service level agreement (SLA).
The SLA includes (to be confirmed):
-Introduction
-Introduction to the parties
-Definition of the main terms (aligned with main contract)
-Service scope and assumptions
-Scope of the service
-General principles and assumptions
-Signatures
-Client relationship management
-Client query process
-SLA reviews
-Change management
-Business continuity
-Archiving
-Confidentiality and data protection
-Incident management including escalation process
-Invoicing
-Operational provisions for each service
-Appendix including (non-exhaustive list)
-Detailed list of entities in scope
-Detailed list of instruments in scope
Description of assignment:
-Gathering of existing documentation (Customer standard SLAs & Scorpius existing operational procedures and SLAs)
-Initial drafting of Service Level Agreement Organization of review &validation sessions with stakeholders from both parties
-Management of escalation process in case of conflict between parties
-Documented monitoring of progress
-Reporting of SLA draft status to project steering committee and senior management
Required Skills:
-Experienced in middle and Back Office activities
-Track record in SLA definition
-Knowledge of asset management industry
-Experienced with legal documentation
-Very good writing skills
-Fluent in English
-Very good communication skills
-Experienced in project management
-Detailed list of reports or data interfaces
Rate: Competitive
Location: Luxembourg
Start: 25/09
Please get in touch for more information.