Description
IT Solution Architect CRM
Our client is engaging in a corporate wide Digital Transformation journey.
Mission/purpose
The IT solution architect is the technical reference person for a transversal functional domain. He/she designs the architecture framework of the domain so that it responds to the needs of the organization from an agility and cost efficiency perspective. As CRM Solution Architect, he/she can demonstrate an extensive knowledge on a wide range of CRM key capabilities.
Key responsibility areas
* Designs & rolls out cost effective architectures for his/her functional domain (= application portfolio) and in order to meet business requirements while ensuring compliance of the design with Enterprise Architecture principles (bridge with EA)
* Maintains and enforces domain best practices and principles
* Maintains domain architecture blueprints
* Defines the transition path from current to target architecture, taking into account business, technical, legal/regulatory and financial constraints and turns it into a roadmap
* Drives innovation for a transversal functional domain by closely monitoring industry trends and understanding their impact on technology
* Identifies and recommends fit to purpose solutions to meet the target architecture (incl. contribution to RFP as solution expert)
* Focuses on execution plan in the framework projects or programs and controls the deliverables from the outsourcing partner
* Reviews the deliverables from IT partners
* Steers the design of complex solutions
* Executes audit of IT partners deliverables to check compliancy with best practices
* Supports the domain manager in vendor mgmt. activities as solution expert
* Contributes to procurement process
* Contributes to vendor selection and vendor management
* Contributes to vendor rationalization Major interactions.
Your profile
* IT architecture expertise
* Process management. Partner/Vendor management. Change management. Exposure to Customer Experience/Customer engagement processes is a must have. Proven expertise in several of the following domains is a must have:
* Sales Force Automation. Campaign Management. Case Management. Master Data Management (Product/Customer). Knowledge/Document Management. Customer Interaction Management. Previous exposure to CRM software suite is a must (SFDC, Ms Dynamics)
* Previous exposure to CPQ capabilities (Configure/Price/Quote) in a Telco environment is a plus. Expertise in SaaS solutions and integration framework in complex IT landscapes
* Exposure to agile delivery methodologies is a plus Education, specific training and experience. A university degree
* Minimum 7 year experience in designing cost effective IT solution. Previous exposure to IT outsourcing delivery model (on/offshore). Proven experience in IT partner and contract management Interpersonal skills
* Languages: French/English or Dutch/English
* Able to work and collaborate transversally. Pragmatism. Diplomatic. Assertiveness. Developed communication skills. Capacity to influence and engage. Persuasiveness (ability to convince, have impact). Stress resistant. Customer- oriented. Flexible