Client Service Associate (Trade Finance)

Kent  ‐ Onsite
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Description

*Client Service Associate (Trade Finance) -Bank of America Merrill Lynch, Bromley - 6 months initial contract*

Bank of America Merrill Lynch are looking to employ an individual with Trade Finance experience/knowledge, as a Client Service Associate, on an initial contract basis. This role will be based at their Bromley office and will initially be running for 6 months.

The EMEA Trade Group is responsible for handling a variety of Commercial Trade products for EMEA on behalf of their Corporate Clients, Branches, and other Financial Institutions. This servicing role is created to support existing and new Clients with their Commercial Trade Products across the EMEA Branch network.

WHAT WILL I BE DOING? (Responsibilities)

The Client Servicing Team currently consists of 3 associates. We are looking for a highly motivated individual who can join the existing team and perform a variety of technical and analytical functions relating to Trade finance and Client servicing ensuring we deliver a first class experience foremost to our Clients but also internal business partners.

Responsibilities will also include (once trained) monthly MIS and Client reporting to ensure we are delivering the appropriate service to current Bank and Departmental standards researching, analysing, and resolving Commercial Trade document enquiries which may require specialised, sensitive, and/or exception handling; evaluating acceptances, issuances, amendments, and negotiation for import/export, standby and government letters of credit. Requires a full working knowledge of both complex and traditional Trade finance operations and documentation.

This is a Client Servicing role and therefore constant client contact via phone and e-mail occurs throughout the day as will logging client calls and e-mails received.

Our processing Team in India also play a major part in day to day transaction processing, it is paramount to our success that regular contact is maintained with this Team to ensure Client satisfaction is achieved.

COMPETENCIES WE LOOK FOR

A strongly organised individual who can engage with a wide range of audiences both within the organization and externally with the Banks top tier Client base

SKILLS WE LOOK FOR

Essential Skills

  • Current In-depth Trade Finance experience
  • Previous experience in a Client Service Team preferably from a top tier Financial Institute
  • A good and up to date knowledge of relevant Trade ICC publications
  • A good understanding and knowledge of UCP, URDG, ISBP, ISP, AML and KYC
  • Must have strong attention to detail, must be accurate and precise.
  • Strong Customer Service skills preferably with experience managing queries from global clients.
  • Ability to handle administrative tasks eg logging client contact and query details etc
  • Strong Microsoft Office knowledge (Word/Excel/PowerPoint).

Nice to have

  • Good working knowledge of GBS.
  • Good organizational skills and the ability to train different audiences.
  • European Language

*Client Service Associate (Trade Finance) -Bank of America Merrill Lynch, Bromley - 6 months initial contract*

Pontoon is a global HR outsourcing company specialising in improving an organization's talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon's approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.

Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.

Start date
ASAP
Duration
6 months
From
Pontoon
Published at
30.09.2017
Project ID:
1426449
Contract type
Freelance
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