Description
Customer Systems Solutions Expert
Key Skills & Responsibilities
- Understanding functional and technical changes in Customer Systems solutions, assessing regional risk, and communicating to key stakeholders.
- Working with business partners to ensure readiness and preparation for Customer Systems project rollouts, conversion and implementation activities.
- Assisting in coordination of Customer Systems support activities and communication for major business events in EMEIA (eg holidays, product launches and transitions).
- Operational support, including coordinating resolution of production issues, communicating issue status, and coordinating remediation plans.
- Support to the EMEIA Customer Systems Operations team in respect of data analysis, identification of regional/global trends and emerging issues, and preparation of management updates and presentations.
- Representing EMEIA in global IS&T and business forums.
- Providing project and release go-live and warranty support to EMEIA business users of Customer Systems applications.
- Supporting project releases in EMEIA through the UAT cycle, including cross-functional coordination, environment stability, issue resolution and maximum available test time.
- Working with business users to trouble-shoot and validate reported issues. Liaising with APS team to ensure non-critical issues are effectively worked to completion.
- Serving as partner in region for the business teams, particularly Retail Contact Centre. This will require a working knowledge of key systems used, business topography and processes, key business drivers and support teams.
Conditions
Immediately Available
Must Hold an EU Passport/Stamp 4 Visa
English Speaking
Location Cork, Ireland