Description
Contact Centre Analyst, Finance, Complaints Handler
Working in a corrections call centre that work on accounts for customers who have financial difficulties.
Responsibilities will include auditing calls and report on the findings.
General responsibilities:
- listening in on calls, auditing them and sending reports on the findings (The will take random samples of calls)
- Working in a team that audits around 150 calls per month on average.
- End to end takes 8 hours to complete, point in time takes 2 hours
- Candidate will be responsible for calibration, consulting, training and competency checks.
Skills and experience required:
- Candidates will have come from a complaints background.
- The candidate needs to have contact centre auditing background
- Financial Services backgrounds beneficial