Description
EMEAR Compliance Programme Manager - Feltham - 7 months
EMEAR Compliance Programme Manager required to join a multinational technology company on a 7 month contract based in Feltham.
Experience and Qualifications
- ACFE or equivalent Fraud Examiners Certification
- BA/BS or advanced degree
- 5+ years' experience in fraud investigations, particularly in the field of services or IT products, insurance, or banking with proven track record
- Compliance or legal experience within a Service Operations, Channels or Service Sales environment
- Proven experience handling controversial situations and sensitive negotiations
The Role/Responsibilities:
- Execute a Service Compliance program across the EMEAR region to increase service coverage and decrease service costs all the while driving for a more compliant Partner and Customer ecosystem.
- Develop and maintain key partnerships with EMEAR local and corporate stakeholders, including but not limited to regional Service Sales, Service Partners, Finance and Legal, One Services, and peer groups.
- Own and lead key relationships with Sales Leaders, Operations Leaders and Legal teams to align our strategy within their business
- Develop and Execute a programmatic approach to compliance reviews reducing noncompliance and improving service coverage
- Lead Compliance Services Reviews with Partners and construct remediation plans that drive sustainable behavioural improvements
- Conduct interviews with subjects of the reviews
- Coordinate the collection and preservation of evidences part of the review in line with industry and company standards
- Prepare thorough reports and summaries outlining the Service review investigation
- Enforce Entitlement Policy to maintain high levels of compliance and minimize over delivery
- Partner with service sales to translate operational measures into sales opportunities
- Undertake diagnostic deep dives to identify trends and remediate new emerging risks, issues or control deficiencies
- Provide recommendations for the amendment to policies and procedures and changes to systems in order to prevent or minimize losses
- Represent EMEAR Compliance issues and requirements into Regional and global Service Entitlement Plans
- Be a Service Compliance Advisor within EMEAR
If this role is of interest to you please submit your CV in the first instance.