Description
IT Service Continuity Manager
A new requirement working within an Enterprise environment to take a practice lead role across IT Service and Business Continuity Management (BCM). This role has been created to focus on the importance of resilience and disaster recovery across all IT Services, application and infrastructure.
This Practice Lead for Service and Business Continuity leads, supports and reports adherence to all Service Continuity Process and Policy requirements across IT stakeholders to ensure systems and services are implemented with appropriate resilience, that the resilience is maintained and IT service can be made available within required time and data loss limits.
Knoweldge and Experience
5+ years as an IT Service Manager or Service Operations Lead in or for a large corporation, preference for Telco or Utility environment
Proven experience in establishing and maintaining relationships with key business stakeholders
Successful implementation of ITIL Service Management processes for large corporations
ITIL Intermediate Certificate preferred or 10+ years practical operations management experience.
Demonstrated exposure to a broad range of commercial practises
Has demonstrated a proven pragmatic and agile approach to managing solutions ensuring high availability at the most appropriate costs
Process driven with strategic viewpoint
Practical Technical Knowledge
Demonstrated experience in the delivery of Service Operations in context to the ITIL Service Management Framework within a complex environment
Specialist technical knowledge across multiple IT systems
Demonstrated strong technical, analytical and problem solving ability.
Demonstrated experience in managing a outsource operations provider
Demonstrated experience in the delivery of Service Operations in context to the ITIL Service Management Framework within a complex environment
ref: S37