Description
Murex Support -
You will be a part of Capital Market Support team with focus on Front Office, therefore your main task will be to keep the day-to-day operations of a business running smoothly by resolving incidents, answering requests/queries from traders and other system users as well as driving the continuous improvement initiatives with aim to improve platform's stability and quality.
Responsibilities:
- Provide assistance to end users for daily activities (in particular Front Office) and ensure continuous communication with them.
- Resolve incidents in cooperation with other support teams on APEX platform
- Perform regular checks on production and ensure maintenance operations
- Work with developers to deliver solutions to Production problems and deliver new features to business.
- Ensure efficient communication and cooperation with local support teams in Paris, NY, HK, SG
- Deliver product training to end users
Expected experience and knowledge:
- Strong understanding of financial markets, specifically Repos and securities lending
- Strong product knowledge
- Strong understanding in Front Office.
- Good communication, interpersonal skills.
- Good stakeholder management skills (contact with traders).
- Minimum of 5 years of relevant experience. In 2 clients max.
- Fluent in English.