Description
CFE Certified Compliance/Fraud Manager
This role is responsible to develop and maintain key partnerships with local and corporate stakeholders, including but not limited to regional Service Sales, Service Partners, Finance and Legal, Services, and peer groups.
Responsibilities:
- Own and lead key relationships with Sales Leaders, Operations Leaders and Legal teams to align our strategy within their business
- Develop and Execute a programmatic approach to compliance reviews reducing noncompliance and improving service coverage
- Lead Compliance Services Reviews with Partners and construct remediation plans that drive sustainable behavioural improvements
- Conduct interviews with subjects of the reviews
- Coordinate the collection and preservation of evidences part of the review in line with industry and company standards
- Prepare thorough reports and summaries outlining the Service review investigation
- Partner with service sales to translate operational measures into sales opportunities
- Undertake diagnostic deep dives to identify trends and remediate new emerging risks, issues or control deficiencies
- Provide recommendations for the amendment to policies and procedures and changes to systems in order to prevent or minimize losses
- Represent EMEAR Compliance issues and requirements into Regional and global Service Entitlement Plans
- Be a Service Compliance Advisor within EMEAR
Experience and Qualifications:
- ACFE or equivalent Fraud Examiners Certification
- BA/BS or advanced degree
- 5+ years' experience in fraud investigations, particularly in the field of services or IT products or insurance, with proven track record
- Compliance or legal experience within a Service Operations, Channels or Service Sales environment
- Proven experience handling controversial situations and sensitive negotiations