Description
Title: Sr. BA (ServiceNow)
Duration: 8months + and good chance of extension
Number of Positions: 1
Years of experience: 8+
Job Description:
Prerequisites:
- Bachelor's degree in relevant field (eg Business, MIS) required
- Banking/Financial Services experience preferred
- 8+ years of business analyst experience
- Experience as an IT BA in a ServiceNow project
- Consulting background strongly preferred
- Compliance project experience
- Knowledge of commonly used concepts, practices and procedures within the Information Technology field
- Detail-oriented with a proven history as a self starter who can work independently with minimal supervision
- Excellent verbal presentation and written communication skills with ability to present to all levels of the organization
- Ability to be influential and establish positive working relationships across the organization
- Able to concurrently lead BA efforts across multiple types of projects
- Business analysis capabilities across the following project types: Business Process Reengineering, Strategy Transformation, Vendor Integration, SDLC (waterfall and Agile) projects
- Conduct requirement gathering sessions leveraging core business analysis best practices and methodologies, including work flow analysis and process analysis
- Effectively interact and lead meetings with all levels of participants, including technical resources, business stakeholders and C-level executives
- Document detailed process flows, gap analysis and cost benefit analysis
- Outstanding organizational and effective time management skills
- Obtain, analyze and synthesize information from multiple business users to help distinguish request from needs
- Excellent problem-solving, analytical, critical thinking skills and results oriented
- Experience leading business analysis for enterprise-wide, complex projects
- Manage solution scope and requirements, requirements traceability, and communication of validated requirements for large, complex projects
- Write concise and effective User Stories
- Define precise and accurate User Story acceptance criteria that will be used by developers, QA testers and business users to insure that business intent is effectively captured
- Strong proficiency in the use of MS Word, MS PowerPoint, MS Excel, MS Project and MS Visio for reports, analysis, and presentations
- Familiarity with requirements gathering tools and using TFS or similar software for requirements traceability with development and QA teams
- Depth of understanding in most if not all areas of business analysis competencies and deliverables
- Work product and results are fully acceptable, and achieved routinely
- Confident decision-making skills to deal with complex situations holistically
- Ability to see overall picture and how individual actions fit within it
- Ability to rely on experience and intuition instead of rules
- Strong analytical aptitude, decision making and problem solving skills
- Mentoring others on BA tasks, processes and deliverables that align with different project types
- Mentoring others in aspects of the BA profession, such as methodology, tools and best practices
Position Responsibilities:
- Apply consultative approach to assist with functional planning and design, and operational procedural planning and design when implementing new systems and/or product enhancements
- Document detailed technical and functional business rules and requirements for assigned business areas
- Create data mapping documentation, process flows and detailed test cases and scripts for assigned projects
- Ensure adherence to published project management methodology, resulting in consistent development and implementation of project components
- Understand, listen and comprehend first before starting to a solution
- Interact with business and technology representatives at all levels within the organization
- Cross team collaboration to ensure projects run smoothly and efficiently
- May lead and direct the work of others in a Matrix, cross-organizational project team