Salesforce - Business Analyst

Dublin  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Job Title:

Sr. Business Analyst (Salesforce)

Relevant Experience (Yrs):

10+ Years

Technical/Managerial Skills:

  • 10+ years of relevant consulting
  • Extensive experience in writing BRD, Functional Specification documents, and project management
  • Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
  • Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)
  • In-depth understanding of the capabilities and constraints of CRM application
  • Experience in solution design, implementation and testing of the CRM applications
  • Experience in articulating configuration vs customiations and defining business rules
  • Applied knowledge of CRM and the Sales, Service and Marketing functions
  • Must have good experience in business analysis, group facilitation, software analysis, design and development

Preferred Experience

  • Consultant Certification is a plus
  • Contact Center Business Process
  • Knowledge on Auto Insurance Industry and Call Center experience would be beneficial
  • Experience with CRM Projects especially with SFDC implementation a huge plus

Roles & Responsibilities

  • BA resource with knowledge of Contact Center Applications & CRM functions to assist and guide business in the CRM requirement definition and implementation process
  • Work with business to extract and refine requirements and provide leadership in the decision making process
  • Work with other team members to clearly articulate business requirements and documentation.
  • Work with implementation team to ensure business requirements are addressed in the solution design/implementation

Additional Skills

  • Experience in consulting for CRM (preferably Salesforce.com) based projects
  • Excellent client communication and relationship skills are a must
  • Experience in using Industry Standard Project Management methodologies and processes
Start date
ASAP
From
Ubique Systems UK Limited
Published at
20.10.2017
Project ID:
1437427
Contract type
Freelance
To apply to this project you must log in.
Register