Description
My Client is looking for a Case Handler to work on site at one of their large banking clients.
Skills and experience required:
*Previous experience within a similar role
*Able to demonstrate numeracy and the ability to effectively use Microsoft Office
*Able to analyse data, problem solve and make decisions confidently
*Demonstrates a high level of detail in relation to producing or reviewing written/numerical information and effective task completion
*Able to evidence effective verbal and written communication skills
*Able to work at speed whilst maintaining quality and accuracy standards
*Able to organise and manage own workload to meet targets and strict deadlines -handling an active caseload of work which includes simultaneously dealing with a number of cases
*Able to demonstrate a confident and customer focused telephone manner
*Able to maintain a customer focused approach when dealing with a range of people
Responsibilities:
*Identify and suggest improvements to new and existing processes/procedures/systems providing implementation support to line manager when required in line with change.
*Capture quality feedback data to aid root cause analysis, continuous improvement & training
*Negotiate with other business areas to manage customer expectation
*Produce a range of management and budgetary information in order to keep senior management fully aware of the current position in order to aid their decision making process
*Where appropriate handle/manage complaints and financial claims against the Bank, including litigation ensuring the Bank's interests are protected at all times.