Description
SALESFORCE PRODUCT OWNER/BUSINESS ANALYST SENIOR
The IT team is looking for an experienced Product Owner (PO) who is knowledgeable and enthusiastic about executing the design, execution and strategy for effective, scalable IT solution in the area of Salesforce integration. The PO works closely with Global SME's to translate requirements into a prioritized backlog of User Stories with Acceptance Criteria, define business value scores and success measures.
Accountable for driving their respective squad
Accountable for carrying out business gathering for their respective squad: workflow analysis, gap analysis, functional specs and backlog management:
- Write and prioritize user stories, keeping the Minimum Viable Product
- Ability to do some mock-up configuration within salesforce to confirm business need
- Ensure the backlog is populated with enough prioritized user stories that are ready to be estimated for the next two iterations
- Communicate often and openly with the team by being responsive to in-person prompts, email and JIRA
- Interface with Salesforce Master developer on salesforce design solution
- Accept finished stories in a timely manner so that any changes or rejections can be handled by the team further development
- Accountable for doing sprint demo to business and get commitment that proposed solution meet business needs
- Accountable for carrying out testing requirements: test case development, performance and load testing, End to End testing, and functional/regression testing
- Accountable for carrying training requirements gathering: partner with WalkMe to develop Online Interactive module training
- Participate in the evolution of team best practices, standards and policies utilizing Agile methodology
Qualification
Killing criteria:
- 7+ years' experience in systems support/development applying systems solutions to business problems
- 5+ years' experience in implementing salesforce solution for Sales and Marketing processes.
Nice to have:
- Experience with Agile/Scrum Techniques and tools like JIRA (Writing user stories in particular is a big selling point)
- Experience in implementing other salesforce product such as Communities, Service or Marketing Cloud is a strong plus
- Salesforce certification is desired
- Strong knowledge of relational databases concepts
- Familiarity with business process flow and/or entity relationship modelling
- Strong communication (verbal/written/listening) skills
- Good organizational skills
- Demonstrated focus on quality
- Must be detail oriented and able to work within a team setting
- Experience in system testing, problem resolution, and training
- Bachelor degree preferred or relevant work experience in systems or business
- Self-organised and ability to prioritise in a fast changing environment
- Experience working with and/or driving remote teams across continents and time zones is a benefit.