Description
Duties & Responsibilities:
- Position yourself as a Specialist resource for HP and IBM within the business and proactively update and maintain knowledge on a regular basis
- Assist with high end specifications by speaking to customers as necessary, in order to qualify requirements or support the specialist sales team in this activity
- Ensure that pricing submitted contains most appropriate pricing structures/programmes/bid
- Create customer facing quotations in appropriate format with any associated documentation as necessary
- Assist with pre-sales technology queries as necessary
- Be available to attend conference calls if relevant in order to assist in the quotation process
- Undergo appropriate training and obtain associated accreditations where relevant
- Provide support to the Operations team for any complex order requirements
- Maintaining communication with the sales teams and vendors throughout the sales cycle to ensure best possible engagement
- Ensuring deals are approved in a timely manner, escalating when necessary and involving SCC and IBM/HP partner management where required
- Management of take on business in relation to IBM and HP ensuring that SCC has the right to take on the account successfully
- Provide aligned resource to support specific key accounts from a technology perspective moving forward
- Proactive deal registration & bid/pricing management on smaller deals through proactive daily opportunity reporting in MySCC
- Ongoing training/support to both the branches and wider teams to ensure best practice around HP ISS and Lenovo
- Assistance with pipeline management as required
- Assistance with management of any specific HP or IBM processes requiring vendor specialism
- Ensure delivery of key measures of success for the department, manage and mitigate risk of shortfalls
- Ensure appropriate training is undertaken
- Ensure department complies with all company policies and procedures
- Be responsible for delivering excellent standards in customer service
Skills Required:
- Proven experience in industry and good product knowledge
- Detailed knowledge of IT industry
- Understanding of the process of managing complex quotations and orders
- Good analytical skills
- Strong commercial skills