Description
Synergize Consulting are recruiting on behalf of our client, an IT managed service operation who are seeking a Customer service and Sales agent on a 12 month contract to be based in Peterlee. This role includes working Monday to Friday, 09:00 to 17:00 for an hourly rate of up to £10.80.
The role of a Customer Service and Sales agent is to work within the telephony department, dealing with inbound customer service and sales calls. The purpose of the role is to both sell personal loans to existing customers and provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner.
Responsibilities and Duties
ATTRIBUTES
- Be able to sell loans to existing customers
- Provide excellent customer service to Loan customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact
- Apply knowledge as trained to meet customer needs
- Take responsibility for handling customers confidential information
- Develop a working knowledge of the Customer Service and Sales systems Achieve Key Performance Indicator targets to meet business goals and objectives
- Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre
- Be a team player and considerate of others
SKILLS/EXPERIENCE REQUIRED
- Customer focused
- Sales Skills
- Positive and helpful attitude
- Excellent communication skills
- Ability to work under pressure
- Self motivated
- Team player Accuracy when inputting data
- Ability to work on own initiative Knowledge of Microsoft packages or other related packages