Insight and Research Analyst

Description

Insight and Research Analyst

Would you like to work for an award-winning organisation, that prides their self on their fantastic staff retention, personal career development plans for their staff, and be part of a Insights and research team, that is considered a focal point to the business, with plans to grow this team due to their continued success. If so then please carry on reading!
My client based in Nottingham are Seeking a motivated Insight and Research Analyst, who is customer focussed, analytical and has a keen eye for detail. Part of the role will include; good understanding of customer research and will be able to confidently organise and facilitate customer focus groups. It is as equally important that you will be organised and confident in your approach with key stakeholders, yet you will have a creative flair and able to construct online customer surveys.
This is a fantastic time to join this organisation as they also have massive plans to grow this division because of the continuous expansions within the organisation. Not only is this a great chance to join a friendly, and Insights and Research team, that have a work hard play hard attitude, this role and package also includes being offered the chance to free technical training of your choice in various areas of IT.
Purpose of the Insight and Research Analyst Role:

You will be able to deliver insight through:
- Designing, carrying out / coordinating and analysing results of research with our customers. This is typically done via online surveys or focus groups, or through a call centre.
- Analysis of customer behaviour by segment, highlighting opportunities and concerns.
- Analysis of project trials designed to improve conversion and retention.
- Building strong relationships with senior management across Marketing, Ops and Finance.
Experience required:

- Presenting results of quantitative and qualitative analytics
- Strong Excel skills
- Communicating effectively with external suppliers
- Coordinating focus group selection and assisting with the moderation
- Ideally have experience of text analytic techniques

Skills Required:

- Understanding and experience of qualitative and quantitative research, mystery shopper and customer satisfaction surveys.
- Understanding and experience of analytics including working with data warehouse (SQL or similar is essential), reporting (Excel, PowerPoint) and evaluation techniques
- Deliver complex analysis in a simple way, and present to senior stakeholders
If you feel you have the relevant skills to be considered for this Insight and Research Analyst opportunity and would like to know further information, please forward an up to date version of your CV and I will contact you back within 48 hours to discuss this role in more detail.

Salary and package: £35,000 - £40,000 (May potentially go higher for the ideal applicant) + 20% Bonus, Flexible working hours, Company Pension, Free Technical training, personal career development plans, and other fantastic benefits!