Description
My client is looking for an experienced IT Change Manager who has Fluency in Dutch or French and sufficient capabilities for the other one. English knowledge mandatory.
CONTEXT
Within the project, the end customer is evolving to an NWOW environment, working in a more result-oriented mode. To support this, we are also making changes in the way people are working digitally:
- People will evolve from Windows 7 to Windows 10
- To be able to work any device, they will start working in a Citrix environment
- End customer chose to implement SharePoint as an online collaboration platform, with a new Intranet on top of it (Wizdom).
Mission
Your mission is, together with the selected external partners:
- Make sure people are guided to adopt all these changes
- Support the external partners in organizing the sessions to cover input from end-users
- Make sure for SharePoint we define a common way of working throughout the organization, set up a governance and make sure all departments are aligned on this
Task list
Together with internal project manager lead the change management activities, regardingless the team or project boundaries
- Assess the current user readiness (included hard and soft skills),
and define the change impact - Create change management strategy
- Identify, analyze, prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Perform communication efforts
- Organize training efforts
- Consult and coach managers and teams
- Support and engage senior leaders
- Support organizational design and definition of roles and responsibilities
- Monitor and ensure user readiness
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
Competences
The profile we are looking has the following competences:
Hard skills:
- Has experience in guiding organizations through transformations & realizing sustainable change.
- Has experience and knowledge of change management principles, methodologies and tools in IT environment
- Fluency in Dutch or French and sufficient capabilities for the other one. English knowledge mandatory.
Soft Skills:
- Has exceptional communication skills, both written and verbal
- Has excellent active listening skills
- Has strong negotiation skills and experience in facilitation, mediation and consensus building
- Has a high sense of self-awareness and act as an inspiring figure of strength and can easily create trust.
- Has a solid understanding of how people go through a change and the change process
- Has the ability to influence others and move toward a common vision or goal.
- Is able to work effectively at all levels in an organization.
- Is able to clearly present ideas, results and reports to a wide variety of stakeholders, from the operational level to management over business to IT (in their language')
- Is able to break down issues efficiently and enjoy developing solutions in any context (subject matter or people-related).
- Is open-minded, engaged, motivated, flexible and adaptable; able to work in ambiguous situations.
- Is resilient and tenacious with a propensity to persevere.
- Is problem solving and has root cause identification skills.
- Is a perceptive team player and able to work collaboratively with and through others.