Client Migration Manager, Online, Financial Services

Job type:
on-site
Start:
Jan 2018
Duration:
6 months
From:
Sanderson Recruitment Plc
Place:
Berkshire
Date:
12/07/2017
Country:
flag_no United Kingdom
project ID:
1466252

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Client Migration Manager, Online, Financial Services, Migration

Our leading Financial Services client requires an experienced Client Migration Manager for an initial 6 month contract based in Reading.

The successful candidate will be responsible for and need proven experience with -

  • Pro-active face to face and remote engagement with Clients regarding changes that will affect their current online banking facility
  • Taking ownership for and managing a set of migration cases, providing accurate reporting against progress
  • Validation of a Client's existing channel data to capture the correct details for the future online requirements of their Business
  • Data cleansing activities to enable a smooth transition to CB Online
  • Supporting clients and providing guidance at the relevant points throughout their migration journey.
  • Offer feedback to and share best practice with team members as required so that their individual and collective performance meets the current and future needs of the project
  • Stakeholder Management - providing detailed, timely and up to date information as required both internally and externally
  • Enter and extract data onto a central online tracker to ensure that the relevant client activities are carried out and accurately recorded within the timescales required
  • Ensure that all work is completed in accordance with established processes, practices and guidelines
  • Ensure good levels of product knowledge in order to support varying Client journeys as effectively and efficiently as possible

Key capabilities-

  • Communication and Impact
  • Product Knowledge
  • Customer Excellence
  • Delivering Results
  • Planning and Organising

Experience of working within Financial Services is essential to being successful in this role.