Description
Our Client, a Global BPO and IT solutions provider is seeking an experienced Service Delivery Manager for a 6-month contract, based in Riga, Latvia. The Service Delivery Manager will manage the operations of the Frontline IT services delivered to nominated accounts.
Key Skills and Responsibilities include;
- Problem and Incident management ensuring that ensure SLA's are achieved and client expectations are met
- Act as a point of escalation and single point of contact during the resolution of incidents which are business critical
- Service transition for customers as services are added or removed
- Minimum of 5 years' experience working within an IT service environment (eg Managed Services, Technology Vendor)
- Problem solving with the ability to apply original and innovative thinking
- Display and apply knowledge of technologies including: Microsoft, Infrastructure Networks, Thin Client technologies, server virtualisation and an awareness and understanding of additional software programmes and technologies relevant to technical infrastructure environments.
- Minimum ITIL v3 Foundation
- Minimum 3 years' experience in delivering IT support/customer service to customers
- Experience within a Managed Services or technology product related environment in a technical or service role.
- Experience of Scrum, Agile, Waterfall, ITIL (IT Infrastructure Library)
Excellent remuneration.
For further information and to apply, please contact Natalie Thomas at TAP Search or alternatively email (see below)