Service Delivery Manager, Riga (Latvia) 500-600 euros/day

Riga  ‐ Onsite
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Description

Our Client, a Global BPO and IT solutions provider is seeking an experienced Service Delivery Manager for a 6-month contract, based in Riga, Latvia. The Service Delivery Manager will manage the operations of the Frontline IT services delivered to nominated accounts.

Key Skills and Responsibilities include;

  • Problem and Incident management ensuring that ensure SLA's are achieved and client expectations are met
  • Act as a point of escalation and single point of contact during the resolution of incidents which are business critical
  • Service transition for customers as services are added or removed
  • Minimum of 5 years' experience working within an IT service environment (eg Managed Services, Technology Vendor)
  • Problem solving with the ability to apply original and innovative thinking
  • Display and apply knowledge of technologies including: Microsoft, Infrastructure Networks, Thin Client technologies, server virtualisation and an awareness and understanding of additional software programmes and technologies relevant to technical infrastructure environments.
  • Minimum ITIL v3 Foundation
  • Minimum 3 years' experience in delivering IT support/customer service to customers
  • Experience within a Managed Services or technology product related environment in a technical or service role.
  • Experience of Scrum, Agile, Waterfall, ITIL (IT Infrastructure Library)

Excellent remuneration.

For further information and to apply, please contact Natalie Thomas at TAP Search or alternatively email (see below)

Start date
ASAP
Duration
6 months
From
TAP Search
Published at
08.12.2017
Project ID:
1467122
Contract type
Freelance
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