Description
Service Manager/Ecommerce/Service Management
Marlin Green are currently searching for a Service Manager for one of our global customers in Paris.
Scope: Operating as the lead point for all maters related with eCommerce projects, both portals and mobile initiatives (primarily website building/maintenance)
Key Tasks:
- Develop a good trustful relationship with key stakeholders
- Discuss and assist parties in developing a project pipeline and roadmap;
- Leverage the delivery teams and provide advice to parties on the technical impacts and options during project inception phase;
- Prepare and present project offers by leading the pre-delivery phase (understanding project goals, scope, constrains, delivery setup, inter-dependencies and financials);
- Accountable for the economics of the service line (budget, invoicing, etc.);
- Accountable for the end-to-end delivery of the B2C service: SLAs, problems & incidents management
- Liaise with delivery teams in order to organise and secure delivery;
- Take ownership of relevant customers issues and follow-up resolution.
Required experience:
- 8+ years of working experience;
- Excellent communication and leadership skills;
- Good knowledge of eCommerce business models;
- Good knowledge of IT architecture namely E-commerce platforms, both web and mobile;
- Proven track record of IT delivery.
Bonus: Knowledge of Adobe Experience Manager and Google Analytics
The project is due to start in January however our customer are looking to interview and decide before Christmas!
Language: English (French is a bonus)