Description
Salesforce CRM Business Analyst required to join a leading global end user currently deploying a new Salesforce CRM Service Cloud and Marketing solution in Europe. The role offers excellent rates and a lot of remote work during the course of the contract. Based in Milan, Italy.
Full time role with 4 days per week onsite and 1 day remote. Initial 3 month contract with the opportunity to extend long term.
Salesforce CRM Business Analyst key deliverables;
- Work closely with business representatives to define the CRM technology landscape to get the best technology to support growth with an ROI centric approach
- Plan and execute the CRM technology roadmap within the overall technology framework. This may include multiple projects running in parallel
- Contribute to design the solution to meet the business requirements and to define the architecture of integration with other systems, such as retail platforms, E-commerce platforms, Marketing automation tools
- Communicate and collaborate with technical staff and executive and management stakeholders regarding status, technical issues and solutions
- Ultimately deliver successfully on new application features and enhancements
- Manage relationship with key third party suppliers both on product roadmap and on technical daily management
- Once solutions are delivered:
- Oversee and manage application life cycle and product functionality, ensuring at all times that the business users will take the most out of the implemented investments
- Facilitate and propose continuous improvement within the environment
- Promote adoption of best practices and standardized procedures across brands
- Apply skills to respond to business challenges and technical issues with solutions and/or work arounds.
Salesforce CRM Business Analyst key skills:
- Subject matter expert in Salesforce CRM Service cloud and Marketing cloud
- Proven experience delivering Salesforce CRM initiatives as a Business Analyst
- Possess strong knowledge of integration between multiple applications, E-commerce, mobile applications
- Experience with API programming a plus
- Should have previous hands on expertise on Salesforce Service Cloud and Marketing Cloud, including ability to perform some configuration tasks such as field/page updates, workflows, automated approvals and train others in performing these tasks, but will not be required to deliver configuration
- Excellent communication and stakeholder management skills in a distributed and highly virtual environment
- Good organizational skills: ability to prioritize tasks, manage parallel tasks and switch quickly from one topic to another, able to prioritize tasks effectively
- Business acumen to support business decision and work with senior business leaders
- Self-managing and self-motivating: solving problems with limited supervision and with a high degree of success, seeking out consensus and issue resolution actively
- Resistance to fast pace and high demand environment
- Clear concise communication in English
Salesforce CRM, Service cloud and Marketing cloud, Salesforce CRM, SME, Subject Matter Expert, Architect, Switzerland, Zurich, Basel, Geneva, Lugano, Ticino, Business Analyst, Senior Consultant