Description
SAP CRM Service Processes Consultant - Dutch Speaker
Location: Ghent, Belgium
Duration: 6 months initially
Languages: Dutch (ideally); Enlgish (acceptable)
Rate: Competitive rate (Euros)/hour
Project and role:
- Extend the current SAP ECC/ISU solution and CRM 7.0 for customer interactions and customer service solution with a B2C web portal
- Strengthen the CRM core team with an expert in CRM with prior project experience in setting up a CRM system
- The consultant should combine consultancy skills with SAP CRM functional and technical knowledge to assist our customer in designing and building their web portal
Key Skills:
- Experience in in business analysis in complex environments
- Experience in SAP CRM implementation project in the following domains: CRM service request management; CRM Interaction Center (focus IS/U), shared service centers of ITSM
- Experience in customer engagement through process externalization in an web portal
- Good business acumen, able to understand clients expectations, anticipate needs and proactively propose innovative solutions in SAP
- Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions
- Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer)
- CRM service request management
- CRM Interaction Center (focus IS/U), shared service centers of ITSM
- Senior knowledge of SAP CRM Middleware principles
Other (non-mandatory) Skills:
- Knowledge of CRM operational reporting
- Knowledge ISU/SAP CS/PM
- Technical knowledge of webportals (Webforms, authentication, navigiation, HTML5, CSS, )
- Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & oData)