Description
Service Manager (SIAM)
One of my clients is urgently looking for a Service Manager (SIAM) for a long term contract in Milan, Italy.
As a Service Manager, responsible for Service Delivery from multiple vendors aligned to a service tower within a SIAM environment.
Key Responsibilities:
- Manage and govern delivery of IT services from multiple vendors
- Proactive oversight of incident and request management
- 24x7 Major incident control for cross-vendor incidents
- Oversee problem and knowledge management activity across vendors
- Perform Service Level Management of key Vendors
- Oversee CSI across Vendors/Processes
Must have Experiences:
- Experience in IT Service Management
- Experience as a Service Manager
- Should have held a senior role in an IT Service Management/Infrastructure organization
- Knowledge of working in a multi-vendor environment, preferably as part of a SIAM structure
- Knowledge of ITIL
- Working knowledge of IT Service Management products such as Remedy®, Service Now ®, Tivoli®, Assyst etc.
- ITIL Manager Certificate
- Proven ability for good service improvement/transformation program planning and team leading skills
- Ability to support Organizational Change within client organizations
- Engagement risk management
- Good quantitative and analytical skills
- Good peer-group contacts
- Fluent in English and Italian language skills
Nice to have Experiences:
- Flexible and available to travel abroad for short trips.
- Working knowledge of contract law
- Understanding of Onshore-Offshore delivery model
Apply now for immediate interviews!