Description
Service Field Line Manager - Aberdeen
Our belief is that great companies are powered by great people and led by inspired leaders; individuals who are authentic, who embrace new ideas, share a mutual respect for each other and do what's right for their communities. Every day, we focus on our common goal of improving lives around the world. And we do this by working together and applying deep technical expertise to help our customers solve pressing challenges, with a collective passion to make an impact.
We are currently have a fantastic opportunity for a Service Field Line Manager based in Manchester working for our ADT Brand.
Our Field Line Managers have excellent communication and customer service skills along with people management skills with the ability to develop and manage a team. They have the ability to deal with new and unexpected situations with a proactive and professional approach and have the ability to build strong relationships and inspire and influence others.
Why ADT?
We're the name people trust to protect what's precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us. Here's why:
We're proven. We've been synonymous with keeping people and possessions safe for more than a century and a half.
1,400 engineers keep customer systems working by checking and fixing faults.
From monitored intruder alarms and smoke detection to carbon monoxide and CCTV, we have the skills and Technology to protect customer's whole buildings.
Our commitment to innovation sees us put the very latest technology into market-leading products that keep our customers and engineers' one step ahead.
What does a Service Field Line Managers day look like:-
Organise the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff.
Be responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is exercised.
Working with the planning team, plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated.
Management and monitoring of engineers' documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation.
Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner.
Manage and monitor Health & Safety of allocated staff and Sub-Contractors, ensuring compliance with all legislation and Tyco's Zero Harm policy is Embedded.
Identify training needs by means of regular assessment with the engineers to identify any shortfalls and encourage the development of the team. This includes conducting annual appraisals and the direct management of designated team of engineers.
Proactively manage work in hand to ensure accuracy of forecast and job completion.
Monitor and control allocated job budgets and justify variations to these.
Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department.
Due to the nature of the business, successful applicants will be subject vetting and security clearance
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.
Imagine a career that perpetually stretches your capabilities. From managing many of the world's most iconic buildings to making products that help save lives, the breadth of our opportunities empowers you to chart your own path. We are a truly global company that embraces diversity, rewards hard work and inspires people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team you'll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.