Senior Manager Client Operations (m/f)

North Rhine-Westphalia  ‐ Onsite
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Description


We are looking for a
Senior Manager Client Operations (m/f)

Reference: -en
Start: asap
Duration: 3 MM+
Place: in North Rhine-Westphalia
Branch: Unternehmensberatung

Your tasks:
  • This role will be accountable for the client services and all operational tasks including logistics, travel and venue management
  • Line Management of team with all relevant Line Manager responsibilities; including 1:1’s, annual review process and career/development conversations
  • Inspires the team to deliver excellent client service, constantly pushing the bench on what this means and how we deliver to excelled expectations
  • Aligns the team with other functions (IT, Marketing, etc.)
  • To manage Consultant diaries to optimise the use of Consultants’ time across the Regional business
  • Balances Consultant wellbeing and business needs
  • Has active conversations between Business Unit Leaders to ensure cost allocation is handled appropriately
  • Optimises Consultant utilisation for both the company and the client
  • Identifies opportunities for diversification across Consultant portfolios
  • To improve processes and implement innovation in order to generate efficiencies and add value to the business


Your qualifications
  • Fluent in English and German
  • Extensive experience in business operations
  • Strong understanding and sensitivity to cultural differences
  • High performer with strong analytical and organisational skills
  • Ability to engage with stake holders at different levels of seniority



Skills:
- Marketing manager
Start date
ASAP
Duration
3 MM+
(extension possible)
From
Hays AG
Published at
05.01.2018
Contact person:
Kerstin Werner
Project ID:
1478777
Contract type
Freelance
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