Description
Reference No .: 917072NCRole: Country Deployment Lead / PM - Service Desk Consolidation Program
Domain: Pharma
Location: Basel and region, Switzerland
Job Type: Contract
Workload: 100%
Start Date: ASAP
Duration: 6 months +
Job Description:
Summary: The Country Deployment Leading the Global Service Desk.
Purpose:
* The Service Desk Consolidation Program will deliver a significant amount of change to the future operating model of L1 Service Desk and On-Site Services to in-scope countries.
* The introduction of this process will be carried out in a way that delivers the expected benefits.
* The role of the Country Deployment Lead aims to manage the delivery of a specific portfolio of services.
This role wants to be the successor of the program as the successful candidate.
Responsibilities:
* Works with the supplier to confirm scope and plans for wave / country / location / service delivery
* Monitor supplier progress and report back to the main program using standard PMO processes
* The first line of escalation for the supplier and resolve issues and conflicts where possible
* Ensures that 'customer responsibilities' (as defined in the associated work packages) are met accor ding to Agreed supplier plans
* monitor supplier milestones and delivery dates
* Validates overall progress vs supplier reporting
* Coordinating project / service team and sub-team activities
* Actively following and promoting appropriate governance for transition processes and operations
* Communicating with stakeholders and managing deliverables
* Monitoring and reporting performance, progress and risk status
* Traveling to customer locations
Required Skills:
* Background in project execution
* Background knowledge of HM services and projects
* Knowledge of current pharmaceutical environment and geographies Desirable
* Previous experience on Service Transition Service Desk & On-Site
* Previous experience in managing in offshore model
Education: Bachelor or Master Degree.
Languages: Fluent English and German language would be advantage.
About us: ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialized in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; thus we understand what it means to be professionally supported in your search for a new project and being employed.
Should you find yourself suitable for this position then send your complete dossier using this link in the advert.
* Even if this position does not match your profile, you are looking for it.
Call us and discover the quality of our services for yourself. We are more than happy to meet you for an individual consultation. Do not hesitate to contact us for further information on or jobs [at] itcag [dot] com.