Description
For our client in Brussels we are looking for an IT Program Manager with some CRM/Salesforce experience to start as soon as possible.
The program manager is end-to-end accountable for the delivery of IT projects with minimum supervision in a global organisation.
You will lead the implementation of a global digital transformation program impacting our client's customers.
Leveraging the Salesforce platform, our client is redefining the end-to-end online experience of its different segments of customers.
The program includes the implementation and deployment of capabilities such as: CRM, Service Desk, eCommerce, Customer portal, Digital marketing.
Tasks:
* Work in close collaboration with the business stakeholders and the various technology teams (Salesforce, SAP ERP ) to optimize delivery throughput while ensuring quality and alignment with business objectives.
* Being responsible for the (agile) management of the program-related scope and budget.
* Report status and progress to a mixed business-IT steering committee.
* Organize and coordinate multiple agile teams like cross-functional (business, IT, end users), cross-technology (various Salesforce clouds, SAP ERP, ), distributed geographically teams (EU, India, North America).
* Being responsible for the management of IT suppliers/integrators.
* Interact internally with project members, IT managers, project stakeholders, service managers, business analysts and business representatives
Required Skills:
* Strong experience in IT Project/Program Management
* Strong experience managing delivery of large-scale customer-facing transformation programs using agile software development
* Affinity with Salesforce (Sales Cloud (CRM) and other components of the Salesforce ecosystem)
* Experience with SAP ERP (SD, FI, WM) processes and their implementation. Experience integrating SAP with other systems.
* Pragmatic, hands-on, delivery-minded, yet able to think strategically and to contribute to the definition of a business vision.
Conditions:
* Start: ASAP
* Duration: 6 months (with extension option)
* Workload: ideally full time
* Location: Brussels, Belgium and remote
* Language: English
Telephone interviews with our end customer can be arranged at short notice, followed by a quick decision.
If you are interested in the above mentioned project, or if you can recommend someone for this, please come to me.