Rewards Programme Retail Project Manager, Dublin, 6 months

Job type:
6 months
flag_no Ireland

Project description:
This project is archived and not active any more.
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High level synopsis:

Play a key role in designing and delivering a loyalty rewards programme for a major retail organisation in Ireland.

Job Description:

Design and implement a retail loyalty and rewards programme. Work closely with the Sales and Marketing function, 3rd party EPOS provider and internal technology teams to deliver the programme within a defined time frame.

Key Deliverables:

  • Take the lead in designing and implementing the retail loyalty and rewards programme
  • Map the end to end customer journey within the loyalty programme including exceptions to the process.
  • Work through all executional details to ensure a timely and successful programme launch.
  • Collaborate with a cross-functional team to deliver the programme.
  • Develop user experience analytics and business performance metrics associated with the programme.
  • Work with chosen vendor(s) to ensure program mechanics are best-in-class (ie, mobile app integration, portal user interface, etc.).


  • Demonstrated project leadership in cross-functional planning and execution.
  • Passion for the customer experience balanced with an understanding of the underlying economics of loyalty programmes.
  • Strong knowledge of the retail industry.
  • Experience working on a loyalty programme from a marketing perspective (branding, acquisition, retention)
  • Track record in successfully developing and deploying loyalty programme campaigns.
  • Third party negotiation skills to ensure on time delivery of the programme

Minimum Qualifications:

  • Extensive experience in delivering loyalty operations, loyalty marketing, strategy development and execution through multi-partner collaboration
  • Strong background in Retail and project management.
  • Experience of CRM technologies (eg SAP, Salesforce) and strategies