Receptionist - Insurance (Admin/Front of House/Reception)

Job type:
on-site
Start:
ASAP
Duration:
3 months
From:
i3 Resourcing
Place:
London
Date:
01/24/2018
Country:
flag_no United Kingdom

Project description:
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Receptionist - Insurance (Admin/Front of House/Reception/Customer Service)

£15/hour

3 Month full time contract

My client is a large Lloyd's of London insurer who are looking for an experienced receptionist to join their team on a 3-month's contract. Successful candidates will have prior experience of working at high-pressure professional environments ideally within insurance or financial services.

Purpose
The jobholder is responsible for providing day to day front of house, switchboard and reception services, ensuring all services are delivered professionally, effectively and efficiently at all times, working to agreed procedures, protocols and timescales and providing a first class customer service to both external clients and internal colleagues.
This includes front reception, welcoming clients and visitors, answering and directing incoming telephone calls and administering the Meeting Room Booking system.

Reception duties:

Provide front of house, reception and switchboard service, which include undertaking the following tasks:

  • Answer telephone, screen and direct calls
  • Take and relay messages
  • Greet clients and visitors in a polite, professional, enthusiastic and courteous manner
  • Direct persons to correct destination
  • Keep reception area tidy
  • Administer the Meeting Room Booking system
  • Ensure that all literature within the reception areas is up-to-date
  • Deal with general enquiries
  • Act as a central source of information

Administrative duties:

  • Monitor the issuing and collection of building ID passes
  • To provide support, as necessary, to other members of the Facilities team, to ensure a consistently high level of service is provided to both external and internal customers

Knowledge, Skills and Experience:

  • Knowledge and good experience of working at front of house/reception within a large corporate/professional environment
  • Knowledge and understanding of providing a first class customer service on a consistent basis
  • Knowledge and experience of administering a Meeting Room Booking system
  • Proactive by nature, with a keen eye for detail
  • Ability to gain and retain knowledge about the business, so as to be able to deal with and direct enquires quickly and efficiently
  • Excellent oral communication skills, via telephone and face to face
  • Excellent time management and organisational skills
  • Good written communication skills
  • Ability to remain professional and calm in all situations
  • Ability to multitask and have a flexible approach to their work
  • Friendly, approachable and presentable
  • Good IT skills (Outlook, Word, Excel, Intranet)
  • Ability to build relationships with team colleagues and staff and managers
  • Experience of general insurance or Lloyd's highly desirable

Receptionist - Insurance

£15/hour

3 Month full time contract

My client is a large Lloyd's of London insurer who are looking for an experienced receptionist to join their team on a 3-month's contract. Successful candidates will have prior experience of working at high-pressure professional environments ideally within insurance or financial services.