Description
KYC Customer Due Diligence and On-boarding Analysts - Bank
Manchester
6 months contracts, extendable
Excellent communication skills
We are currently working with a major banking client on a large scale remediation programme and are looking for a number of analysts to join their team in central Manchester. They are looking for starters right through the month of February and beyond but there may be flexibility moving past that as they are looking for a significant number of people.
To be considered, you will need to have telephony experience in a call centre environment where you have maintained corporate customer relationships and possess a knowledge of Know your Customer (KYC) and Customer Due Diligence (CDD).
Your main responsibilities will include:
Facilitating inbound and outbound calls relating to requests for KYC/KYB documents for their accounts in Commercial and Business banking
Working with remediation analysts to gather required documentation from clients
Maintaining a high level of customer service
Your skills and experience will ideally include:
Excellent communication skills
The ability to take ownership and follow up on issues and queries in a timely manner
KYC understanding, fundamentals and talking through a case with clients and CDD knowledge
Please mention this on your CV as KYC experience and a very good telephone manner are essential