Corporate Actions and Income Account Manager

Description

Purpose of the position:

The Account Manager is responsible for maintaining daily contact with clients and hub teams in relation with corporate actions and Income on all Global Markets. He/she provides direct support to clients including operational and processing knowledge. He/she ensures that clients' questions and issues are responded to in a timely and appropriate fashion. As such, the Account Manager oversees the local operational processes on behalf of his/her client.

Key Responsibilities of the role:

• Adopting a pro-active approach to issues and events that may have significant impacts for the clients.
• Adopting a pro-active approach to improve the current processing of work.
• Ensuring that the results of the client's activity are reported in a timely manner.
• Ensuring daily reconciliation of cash and stock items.
• Holding/attending regular client meetings/service reviews.
• Liaising with client and hub to resolve any issues pertaining to custody activity.

Key internal stakeholders:

• BNP Paribas HUB.
• Client Support.
• Senior Management.
• Network Team
• Product Team
• Risk and Control

Key external key stakeholders:

• Global custody clients.

Is this a Management position? NO

Senior Managers and Conduct Regime (SMCR) status:

• Conduct Rules (CR)

Is this a Training & Competence role? NO

Competencies required for the role:

Essential:

• Adaptability
• Results and quality orientation
• Communication
• Customer Focus
• Team Work
• Technical expertise
• Risk oriented

Desirable:

• Innovation and continuous improvement
• Decision Making

Qualifications required for the role:

Essential:

• Higher education.
• Good written English skills.

Desirable:

• University Degree