French Speaking Process Manager (with ITIL experience)

LU  ‐ Onsite
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Description

Proteus Europe is searching for a French Speaking Process Manager (with ITIL experience) for our client based in Luxembourg

Our Client:-

- Present in Luxembourg for 20 years
- The second largest IT Consulting firm at country level
- A major player in the Financial and Public sectors
- Organized into 3 services lines: Infrastructure, Development and Testing
- Awarded - Best Workplace- 5 years in a row !

Your New role:-

Key elements of the mission will be:

- Daily management and control of the - Incident- process

o Monitor the incident process within IT and related activities
o Go back in time to the COO line
o Manage the proper communication internally and to our subsidiaries/branches as well as our external providers
o Improve visibility and communication of incidents handled by teams

- As part of the mission, it will also be asked for each of the processes of:

o Manage the relationship with our providers
o Maintain and publish process documentation and related Work Instruction
o Identify opportunities for improvement during the life cycle of the process
o Define, produce the KPIs and dashboards needed to drive processes
o Work with other stakeholders to ensure that their contributions are effective
o Ensure that standard methods and procedures are used

Your profile:-

You have a minimum of 5 years experience in IT production and you have a global vision and a significant experience (at least 3 years) in incident management

Spirit of synthesis and analysis, editorial and meeting animation, flexibility, agility and adaptability are essential concepts for you.

An ITIL Foundation certification is required.

Your personality combined with your skills makes you a charismatic person, able to print a strong team spirit and a real exchange of know-how.
You agree to guarantee the levels defined for the quality of the service of our customers.

You are creative and motivated by a service experience

Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.

Start date
ASAP
Duration
6 months
From
PROTEUS EUROPE
Published at
08.02.2018
Project ID:
1499619
Contract type
Freelance
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