Description
Communications Manager - LM TOM
London
About Us
In 2014, a report commissioned by the London Market Group (LMG) set out the challenges to the future success of the London Insurance Market over the next decade.
From this report four interdependent work streams were established to make this market more attractive, responsive and competitive to clients:
The London Market Target Operating Model (LM TOM) programme was established to address the first priority - Modernisation.
The core objectives of the LM TOM are:
- One touch data capture: brokers and carriers will enter data only once - reducing the risk of error and costly re-work caused by entering data multiple times in multiple formats
- Enhanced global shared central services: centralising the market's collaborative tasks, and increasing efficiencies and consistency while avoiding duplication
The Role
This role is predominately responsible for delivery of stakeholder focused events, such as to Chairpersons, CEO, COOs etc. to support the adoption of the LM TOM Programme initiatives by market firms across the London Insurance Market.
What Will You Do?
- Work hand-in-glove with the Communication Managers and Change Managers to identify communications requirements within market firm key stakeholder groups and deliver clear, meaningful, compelling and high quality communications which engage stakeholders at all levels.
- Develop an understanding of each solution, including systems, process and people changes and represent these accurately and clearly in all communications.
- Work with Communication Managers to use communications tools with the specific stakeholders as appropriate. Ensure there are relevant versions for different audiences if required. Engage with stakeholder group's communication channels to ensure message reach and rationale with these groups
- Identify and engage with stakeholders across the Programme, including solution leads, SMEs and the wider Change Team, maintaining positive and productive working relationships.
- Work as a trusted business partner to provide counsel and support on communications requirements, content, audience and delivery per solution, and across the entire programme.
- Proactively identify opportunities to develop and update existing messaging for market firms stakeholder groups about the Programme as a whole.
- Provide ad hoc content to support the Change Managers, the Communications Team, the Training Manager and any other stakeholders across the programme.
- Be flexible, positive, proactive and agile as the solutions and their communications requirements develop and evolve.
- Input into relevant plans including Communications, overall Change & Communications plan and Solution project plans - dependent on the solution.
- Respond to feedback and requests from the market for specific communications, or the development of existing communications.
What You'll Need
- Extensive experience in a communications role.
- Understanding of the Financial Services/Insurance industry and the London Insurance Market.
- Experience supporting high profile change programmes in strategic stakeholder communications roles.
- Adherence to agreed governance processes - content development, approvals etc during planning and delivery process.
- Proven experience in creating communications on large, complex and technological change programmes.
- Proven writing and editing skills
- Ability to upskill, counsel and influence senior stakeholders.
- Proven ability to deliver within a complex, fast moving and dynamic programme environment.
- Experience of identifying and mapping internal and external stakeholders and audiences within a complex and multi-layered stakeholder landscape.
- Communications planning and delivery.
- Experience in managing agency partners to delivery.
- Communications reporting for programmes eg delivering status reports; documenting risks & issues etc.
- Communications governance and project management
- A self-starter with high professional standards who does not need others to correct their work
As the successful candidate, you can expect to be rewarded with a competitive salary, an enviable range of benefits.
To apply, please visit our website.
At Lloyd's we believe that innovation comes from having an inclusive culture of equality and diversity. We use ClearTalents to discover how we might help you feel welcomed, supported and able to do as well as you can when applying to work for us, including identifying any reasonable adjustments that we may need to make.