Description
Case Manager
The Role
This is an exciting opportunity for an experienced Case Manager to join a leading UK bank and support the Complaints, Disputes and Litigation Team (CDL) who are responsible for handling customer complaints relating to complex products. This is an initial 3 month contract based in London, paying £225/day.
The Complaints, Disputes and Litigation Team aims to deliver a consistent and robust approach to complaint handling in compliance with FCA's guidelines on dispute resolution (DISP) and the Group Complaint Handling Policy (GCHP).
Key Accountabilities:
- Analysing the customer complaints with regards to the sale of Interest Rate Hedging Products, Fixed Rate Loans, FX Derivatives and other complex lending products from within the Commercial Banking product portfolio.
- Working with traders, salespeople and the bank's legal department to conduct a thorough investigation of each sale encompassed in the complaint.
- Preparing full and thorough Final Responses to disputes and complaints with regards to the sale of Interest Rate Hedging Products, Fixed Rate Loans, FX Derivatives and other complex lending products from within the Commercial Banking product portfolio.
- Act as the primary point of contact throughout the life cycle of a complaint, ready to communicate directly with the customer to ensure all relevant information is considered in responding to their enquiries.
Essential skill set/experience:
- Must have an in-depth understanding of structured commercial lending products, including pricing and structuring.
- Product knowledge covering some or all of the following: Interest Rate Swaps, caps, floors and collars, Fixed Rate Loans and FX Derivatives
- Prior experience of Commercial, Banking or wider Financial Services dispute resolution along with knowledge of appropriate FCA principles (DISP, MIFID, COBS) is preferable
- Educated to degree standard, a bachelor's degree in Law, Finance or Economics preferred although qualifications in other disciplines will be considered.
- Excellent verbal and written presentation skills
- Ability to maintain focus in a fast-paced and rapidly changing work environment.
How to Apply
To apply for the role, you can apply directly through the site or you can reach me on the contact details below. Ideally we aim to provide feedback within 72 hours of your application but in some instances that may not be possible.
Keywords
CASE MANAGER, CASE HANDLER, COMPLAINT MANAGER, COMPLAINT HANDLER, COMMERCIAL BANKING, COMMERCIAL LENDING PRODUCTS, INTEREST RATE SWAPS, FX DERIVATIVES, FIXED RATE LOANS, CAPS, FLOORS, COLLARS, FINANCIAL SERVICES, BANKING, LONDON, LONDON City