Description
We are looking for an ITIL Process Consultant/Tooling Expert for a prestigious client in Paris.
What you'll do:
- Define, design, transition and improve the IT Service management processes of Change and Release Management, Service Transition (AIS), Incident and Problem Management including the definition of roles, metrics and Key Performance Indicators (KPIs).
- As part of the implementation and embedding of key processes, coach and support the IT team during the implementation and embedding phase of delivery.
- Ensure the standards implemented meet industry standard and best practice such that they can be understand and followed by both Third Parties alike.
- Design services that define IT Service Level Agreements (SLAs) underpinned by Operating Level Agreements (OLAs) that can be aligned to vendor/supplier contracts.
- Maintain oversight and understanding of technical advances, trends and industry best practices in IT Service Management technologies, sourcing strategies, procedures, and changing consumer needs.
- Work with ITSM Tools engineers to provide implementation requirements to enable approved processes to become operational in our standardised ITSM Toolset
Requirements:
ITIL and Excel: good knowledge