Description
Sr Functional Analyst - Contract - English + Dutch or French
Target
Mapping, documenting and translating from a functional point of view the functioning and needs of the NMBS and its subsidiaries with translation into concrete functional specifications, of IT applications with or without the support of the (non-client facing) IT services. The applications managed in the team support real estate and customer service processes. This employee also provides support to the users of the applications that he/she knows very well.
Dimensions (5 main qualitative and quantitative data):
1. The business Area comprises about 20 employees at YPTO
2. The business area has one of the most important support and investment budgets
3. The business area has experts in process improvement and business process re-engineering
4. The business area has a direct impact on the way the business processes run
5. The Business Area includes Customer Service and Real Estate processes regarding SAP and various Legacy systems
Convert needs into functional specifications in a detailed analysis document, analyze the need
Works on different projects or one large project with an important impact on the customer's business
Empathy for the customer's business when proposing improvements
Final responsibility for assigned assignments. Monitors the work of the Junior Functional Analyst
Oversees the entire application landscape in the assigned business domain within and outside NMBS
> 10 years in an advisory role within the business domain
Language skills Fluent English and French or Dutch, spoken & written
IT knowledge Office, software for (flow) diagrams, (Sparx EA, Visio)
Other knowledge Knowledge of the business domain,
Specific competencies Analyze: Makes complex and in-depth analyzes
Knowledge sharing: Instructs others, brings them to a higher level of knowledge
Persuasion: Can defend a position or proposal, on the basis of know-how and/or logical counter-arguments
Result-oriented: Seeks the best way to achieve the set objectives and adjusts the resources if necessary
Prepared to learn: Further develops within the own function, develops new skills (technical, professional knowledge and other)
Generic competences Include responsibility: makes proposals and takes actions to tackle problems and improve existing situations
Working in all openness: initiates actions to work more openly as a group
Being committed: monitoring compliance with agreements and steering where necessary
Focusing on the customer: works together with the customer to find a good solution and/or to solve a problem
Capital International Staffing Ltd is acting as an Employment Business in relation to this vacancy.