Description
Proteus Europe is searching for an Incident Manager for a 6 Month+ contract role based in either Gibraltar or London.Rate: UK - £255 per day / Gibraltar - €270
Our Client :-
Our client designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and connected services. Audiophiles from every generation call on our client to deliver the best in sound in the studio and on the stage, at home and on the go.
Their portfolio of legendary audio brands includes AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson®and Revel®. More than 30 million vehicles on the road today enjoy an enhanced driving experience, thanks to their audio and infotainment.
They extend the same spirit of innovation to the world's leading performance and sporting venues, providing everyone with the best seats in the house.
Your New role :-
Act as escalation point for Major incidents P1/P2
Your Skills and Qualifications :-
Essential Skills :-
- 4-6 years of experience of major incident management or service desk function
- Bachelors degree in computer science or a related field
- Strong understanding of Information Technology
- Knowledge of technology SLAs and OLAs, as well as technology governance, risk, and compliance. Drive timelines
- Strong interpersonal skills, including collaboration and analytical thinking
- Previous experience communicating with executive management in written and verbal form
- Ability to manage without authority (managing process by holding people accountable)
- General understanding of how technology solves business problems
- Ability to translate complex technical issues into Business Speak.
- Understanding of a ticketing system, and asset systems. (Jira, ServiceNow, Reamdy, etc)
- Ability to remain calm under pressure, process driven
- Methodical Mindset , Problem Solving skillset
- Understanding of the Enterprise environment, understanding of application, network and infrastructure
- On-call rotation and work in shifts
- Experience in MS - Office suite
Desirable Skills :-
- ITIL Certification for Incident, Problem, and Change Management is preferred
- Strong communication skills, Clear communication, demonstrated ability to make presentations
- 24/7 work environment experience
- Ability to multi-task (handle large number of people/departments on the phone, email and IM at same time)
Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.
If you apply for this role, we will:
- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the
process.
If you are looking for a new role, but this role isn't quite right for you, please contact us in
confidence for a discussion about how we can help you.