Description
JOB DESCRIPTION
Responsible for performing collection activities associated with all accounts including those involved in bankruptcy or legal proceedings. Oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off. Assists in the resolution of difficult and complex account situations. Performs periodic evaluation of collections policies and procedures and modifies as needed. Ensures that established policies, procedures, and legal requirements are followed. Coordinates activities, ensuring that all subordinate areas of responsibility support Company objectives. Trains, directs, and appraises associates. Oversees collection issues that arise in the absence of the Collection Director. Assists the team by being the go to contact with questions or concerns. Ensures that services are delivered professionally and efficiently.
QUALIFICATIONS
Education/Certification: College coursework in business and finance.
Required Knowledge:
Knowledge of collection procedures and related laws and regulations.
Understanding of Company policies.
Knowledge of all account contract terms and agreements.
Ability to mentor, train, and develop new associates.
Experience Required: Over two years in the corporate collection role.
Skills/Abilities:
Excellent communication and public relations skills.
Ability to work in stressful, high pressure situations.
Solid analytical and negotiating skills.