Description
Customer Service Consultant fo the NordicsAre you fluent in Finish and Swedish, with very good English skills? You are customer focused as well as result and performance driven? Please have a look below.
Duties & Responsibilities
- Order handling for all order types, follow up and coordination:
Daily Order follow up
Warehouse and transportation error follow up Inform customers and take actions.
- Weekly File follow up
- Negative Inventory follow up - daily basis
- KQ Hold follow up - daily basis
- Corrective Action Reporting in ETQ of all damaged good, warehouse mistakes and transportation errors.
- Actively provide our customers with back-order information
- Handle Returns - identify original invoice amount and align with return policy, collect approvals and document in Order Attachment
- Participate in all required training and educations
- Develop and maintain good customer relations
- Work together with the sales representatives to give our customers the best service
- Respect and work within the Business Conduct Policy and represent the business in a professional and ethical way in all situations
- Positive mindset and attitude
- Responsible for sharing the workload of the whole department and ensure team work within Customer Service.
- To follow and deliver agreed SLA for the department
- To commit to agreed SLA with external customers and distributors
Key Relationships
- External Customers - hospitals, private hospitals, distributors
- Internal Customers - Sales & Marketing
- Bids & Tenders
- Business Support
- BI&MDM
- Supply Chain Franchise Control
- Supply Chain Inventory Control
- Customer Solutions
- Finance
- Carriers
- Business Affiliates
Key Skills
Education & Qualifications
- Minimum of high school education.
- Good knowledge in English, written and spoken.
- Knowledge of 2 Nordic languages is required, Finish as mother language and Swedish
- System and Computer knowledge (order system, supplier systems, Office etc).
Please note leadership competencies
Customer Focus:
Results and Performance Driven: The ability to deliver business results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability.
Sense of Urgency: The ability to proactively sense and take action on problems and opportunities. The willingness to act quickly.
Credo Values: Integrity and Credo-based Actions: The ability to build trust. The willingness to put the Credo top of mind for all decisions.
Personal Characteristics:
The ability to cooperate and communicate with customers and employees at all levels within the organization. This person should be service minded, patience, pay attention to details and be flexible. It is also important to be efficient and well organized.
Solving issues:
The ability to solve issues in the longer run as well as with short notice. Constructive and innovative, always with the needs of the customer put at first.
Please reach out with your CV
Sthree Germany is acting as an Employment Business in relation to this vacancy.