Description
For our client, a major pharmaceutical company, we are looking for a
Customer Service Specialist (m/f)
Reference: -en
Start: asap
Duration: 8 MM+
Place: in Fribourg
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Enter and process customer orders in the system and review of all terms and conditions including price according to existing customer protocol with close follow up to ensure timely delivery
- Provide service within agreed upon Service Level Agreements (SLA's) with internal and external customers
- Generate and analyze regular and ad hoc reports for internal and external customers
- Document policies and procedures based on expertise in specific job areas as well as customer protocols, best practices and workflow, including update of internal work instructions and training materials
- Respond to customer inquiries through e-mail, fax, chat and/or phone and escalate to appropriate staff or management if needed and respond back to customer with solutions
- Receive, investigate, and respond to customer inquiries regarding order status, shipping dates, prices, product availability, and back orders and log quality problems or issues
- Issue commercial invoices, proforma-invoices for tenders and quotations, credit notes and commissions, review shipping and other relevant documents needed for export and import purposes
- Responsible for consignment handling and reconciliation as well as handling of letters of credit and documentary collection
- Educate internal and external customers on resources available and promote self-service tools and handle occasional hands-on training, creating effective content, execute readiness call activities and delivering webinars externally/ internally
- Perform onboarding for internal and external parties related to Operational policy and process
Your qualifications
- Customer service experience
- Solution driven
- Independent worker
- Taking ownership
- Fluency in English
Skills:
- Purchaser